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3	3	{{/box}}
4	4
5	5	There are 2 types of support you can get:
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6	6	* Community Support: If you're technically-savvy and can formulate your questions in term of general needs and don't need guaranteed response time, this is a good option. The support is done the community in everyone's free time. You should also consider helping others since this works on a give-give basis.
7	7	* Professional Support: If you want someone to fully take care of your problem and provide a solution tailored to your context, with a a guaranteed time frame, then this is the option you should pick.
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21	21
22	22	== Supported Software ==
23	23
24		-* XWiki Enterprise and all the code bundled in XWiki Enterprise is supported by the [[XWiki Core Dev Team>>http://dev.xwiki.org/xwiki/bin/view/Community/Committership]]. If you're using a specific [[Extension>>extensions:Main.WebHome]] make sure to check the "Developed By" field and if you see "XWiki Development Team" it means it's an Extension supported by the XWiki Core Dev Team.
	25	+* XWiki Enterprise and all the code bundled in XWiki Enterprise is supported by the [[XWiki Core Dev Team>>dev:Community.Committership]]. If you're using a specific [[Extension>>extensions:Main.WebHome]] make sure to check the "Developed By" field and if you see "XWiki Development Team" it means it's an Extension supported by the XWiki Core Dev Team.
25	25	* All [[Contrib code>>https://github.com/orgs/xwiki-contrib/dashboard]] is supported by its individual developers and contributors. Most of this code is published as [[Extension>>extensions:Main.WebHome]], so make sure to check the "Developed By" field.
26	26
27	27	== Supported Versions ==
28	28
29	29	The XWiki Core Dev Team officially supports 3 versions:
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30	30	* The latest stable version from the last [[XWiki Cycle>>dev:Community.VersioningAndReleasePractices]] (e.g. 5.4.5). This is the most stable version and is what we recommend to use in production. We also call it the LTS version.
31	31	* The latest stable version from the current XWiki Cycle (e.g. 6.0). This is the version recommended if you wish to try out the new features from the current Cycle. It's possible to use those in production but you have to understand that it contains relatively recent new features that haven't been through a long stabilization process so their stability may vary. As the Cycle progresses the stability increases too.
32	32	* The latest development version from the current XWiki Cycle (e.g. 6.1-milestone-1). This is the version to use if you want to test the really latest feature and provide feedback to the XWiki development team and help us stabilize the version.
33	33
34	34	The rationale for supporting only 3 versions is:
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35	35	* We don't want to over-burden the developers to have to support more than 3 development branches, it's already a lot. Each branch slows down the overall XWiki development.
36	36	* This is open source software and free and we consider free users can contribute back by helping us test the newest versions by upgrading. If they want support for their older version in production they have the possibility to ask companies for [[professional support>>#HProfessionalSupport]].
37	37
38	38	As a consequence:
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39	39	* You won't find documentation for old versions on this web site
40	40	* You won't find maintained source code for old versions (tagged source can be found but not maintained branches)
41	41	* People on the community lists may ask you to upgrade to a newer version when you discover an issue that is fixed in a newer version than the one you're using
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42	42
43	43	= Professional Support =
44	44
45		-Here's below a list of [[companies sponsoring the development of XWiki>>Main.Supporters.SponsoringCompanies.WebHome]] and who have active committers on the project.
	49	+Here's below a list of [[companies sponsoring the development of XWiki>>Main.Supporters.SponsoringCompanies.WebHome]] and who have active committers on the project. It's important to realize that this project exists only thanks to those companies and contracting with them is both needed for the survival of XWiki and a great way to contribute back to the project.
46	46
47	47	== XWiki SAS ==
48	48
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58	58	* [[About>>http://www.xwiki.com/en/company/who-we-are]] XWiki SAS
59	59
60	60	[[XWiki SAS>>http://xwiki.com]] also offers the following [[services>>http://www.xwiki.com/en/services/]]:
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61	61	* [[XWiki Cloud>>http://www.xwiki.com/en/products/try-xwiki-cloud]]
62	62	* [[Support>>http://www.xwiki.com/en/services/support]]
63	63	* [[Hosting>>http://www.xwiki.com/en/services/hosting]]
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65	65	* [[Consulting>>http://www.xwiki.com/en/services/consulting]]
66	66	* [[Training>>http://www.xwiki.com/en/services/training]]
67	67
	73	+In addition, if you'd like to see a new feature or some improvement to existing features in XWiki, XWiki SAS will offer you the ability to **sponsor development** that will be contributed back to the open source project (if generic enough and accepted by the community of course ;)).
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68	68	Feel free to [[Contact XWiki SAS>>http://www.xwiki.com/en/company/contact-us]].
69	69
70	70	== SOFTEC sa ==
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82	82
83	83	We invite you to discover all our services through these [[recent references>>http://softec.lu/site/Softec/References]]. And do not miss [[CartoPass>>http://cartopass.com]], our new free service based on XWiki which allows you to discovering shows, concerts and entertainment near you in France, Belgium, Luxembourg and UK.
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86	86
87	87	== EsPresto AG ==
88	88
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123	123	* Training and consultations
124	124	* XWiki based custom web solutions
125	125	{{/comment}}
126		-